Komunikasi & Eskalasi
Kolaborasi advanced berarti satu sumber kebenaran—bukan email tersembunyi dan status tidak jelas.
Kanal standar
Section titled “Kanal standar”- Email — hello@ptcpi.cloud untuk formal dan procurement
- Slack / Teams — squad harian (disepakati di kickoff)
- Ticketing — Jira, Linear, atau ServiceNow untuk change dan defect
- Dokumentasi — Starlight/docs repo, Architecture Decision Record (ADR), runbook
| Ritme | Peserta | Tujuan |
|---|---|---|
| Daily (15m) | Squad | Blocker, koordinasi |
| Demo (bi-weekly) | Sponsor + squad | Outcome increment |
| SteerCo (monthly) | Leadership | Risiko, scope, budget |
Eskalasi
Section titled “Eskalasi”- Engineer → Tech lead PT CPI
- Tech lead → Engagement lead + sponsor klien
- Kritis (security/prod): channel darurat disepakati di Statement of Work (SOW)