Communication & Escalation
Advanced collaboration means a single source of truth—not hidden email threads and unclear status.
Standard channels
Section titled “Standard channels”- Email — hello@ptcpi.cloud for formal and procurement matters
- Slack / Teams — daily squad (agreed at kickoff)
- Ticketing — Jira, Linear, or ServiceNow for change and defects
- Documentation — Starlight/docs repo, Architecture Decision Record (ADR), runbooks
Cadence
Section titled “Cadence”| Cadence | Participants | Purpose |
|---|---|---|
| Daily (15m) | Squad | Blockers, coordination |
| Demo (bi-weekly) | Sponsor + squad | Increment outcomes |
| SteerCo (monthly) | Leadership | Risk, scope, budget |
Escalation
Section titled “Escalation”- Engineer → PT CPI tech lead
- Tech lead → Engagement lead + client sponsor
- Critical (security/prod): emergency channel agreed in Statement of Work (SOW)