Engagement Journey Map

This document is the main index for working with PT Cloud Platform Indonesia (PT CPI). Each phase has a detail page: inputs, activities, deliverables, roles, exit criteria, and evidence typically requested by audit or risk teams.

End-to-end flow diagram

flowchart TB
  subgraph pre["Before project"]
    D1[Phase 1: Discovery]
    D2[Phase 2: Assessment & Scoping]
    D3[Phase 3: Commercial & Contracting]
  end
  subgraph start["Project start"]
    D4[Phase 4: Kickoff & Onboarding]
  end
  subgraph run["Execution"]
    M[Methodology & Lifecycle]
    D5[Phase 5: Delivery Execution]
    D6[Phase 6: Security & Compliance Gates]
  end
  subgraph end["Closure"]
    D7[Phase 7: Handover & Operations]
    D8[Phase 8: Closure & Retrospective]
  end
  D1 --> D2 --> D3 --> D4 --> D5
  M -.-> D5
  D5 --> D6
  D6 --> D7 --> D8
  D8 --> OPS[Steady-state / optional managed ops]

Eight engagement phases

Phase 1 — Discovery

Initial contact, needs understanding, feasibility, and workshop scheduling.

Phase 1 detail

Phase 2 — Assessment & Scoping

Architecture review, phase estimates, risks, and draft scope.

Phase 2 detail

Phase 3 — Commercial

Proposal, Statement of Work (SOW), procurement, Non-Disclosure Agreement (NDA), and client internal approval.

Phase 3 detail

Phase 4 — Kickoff

Access, work plan, Responsible, Accountable, Consulted, Informed (RACI), communication, and project baseline.

Phase 4 detail

Phase 5 — Delivery

Sprint/wave, Continuous Integration and Continuous Delivery (CI/CD), demos, change control, and progress reporting.

Phase 5 detail

Phase 6 — Gates

Security, compliance, User Acceptance Testing (UAT), and go-live approval.

Phase 6 detail

Phase 7 — Handover

Runbooks, documentation, training, and operations transition.

Phase 7 detail

Phase 8 — Closure

Retrospective, lessons learned, archive, and optional managed service.

Phase 8 detail

How to use this documentation

New to PT CPI — start with Getting started then Phase 1: Discovery.
Preparing kickoff — complete the Engagement checklist before Phase 4.
In active delivery — follow Engagement methodology, Delivery lifecycle, and Communication & escalation.
Approaching go-live — use Phase 6 and Artifacts & deliverables.
Closing the project — Phase 7 and Phase 8.

Supporting documents

Roles & responsibilities (Responsible, Accountable, Consulted, Informed (RACI))

Artifacts & deliverables catalog

Architecture & compliance reference